Frequently Asked Questions

How much does a website cost?

Our website packages start from as low as N35,000 and up to six figures, all depending on the amount of time used to design and custom develop your project. We offer business-specific products to help keep the cost as minimal as possible, but custom design and/or development work is billed accordingly. To choose the package that is right for your business, take a look at our Packages and Prices page.

What is your refund policy?

We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.

What happens after I decide to have my website built by Computesolve?

Once you have spoken wth our creative consultants, you will receive an electronic copy of our Website Survey & Planning document. A simple planning tool designed to help you collate and organize the content and look for your new website. If you are unsure of the correct package for your business or require some presales assistance.We will glad to assit you with that. Once the website survey has been finalized and all of the accompanying artwork has been received, our graphics team will begin preparing a concept design for your website. To learn more about Computesolve website design and development process, please visit the ‘How It Works’ section of our website.

Can I upgrade after signing up?

Yes, you can upgrade at any time after signing up. Simply send an upgrade request to support@computesolve.com.Then we will send you a notice regarding your current package and instructions on how to upgrade.

Will I know how to populate, maintain and update my website once it is completed ?

Of course! Our Starter Kit comes with a detailed user manual that clearly describes all of the available functionality (within the CMS website content management system) in a step-by-step reference guide. All documentation includes detailed diagrams and screenshots to help familiarize you with Site Control and present the various features in the most understandable way.

We also offer a complimentary training service to all customers that feel more comfortable with an interactive demonstration from one of our internet marketing consultants. We maintain a fully equipped training lab online and offline. Our goal is to bring you up to speed with the CMS website content management system and to demonstrate all of the available functionality at a pace that suits you. Feel free to book an online session at a time that is convenient for you.

If I don't have time or have someone to update my website content, can computesolve do it for me?

Of course! We offer a range of maintenance plans designed to save you time and ensure that your website is constantly reflecting a fresh look with the most up to date content. To find out more about the different maintenance plans, please visit our website maintenance page.

What happens if I have problems using the Computesolve Content management system (CMS)?

If our CMS manual doesn’t have an answer for you, our support team is always available by phone or email, Monday through Friday, 7am-5pm . If you have any problems or questions, just call or contact us for a same-day response.

Do I need to purchase a website domain name?

No, all you have to do is choose the right plan and we will do the rest. Our website design and development packages include registration of a domain name for 1 year, as well as hosting .

What if I already have a website domain name ?

No problem! We’ll gladly transfer your existing domain name to computesolve web hosting .

How long will it take to build my Web site?

The development timeline of your website depends on the complexity of the project; it can range anywhere from 1 week (for the most basic of sites) to 3 months. Talk to a website consultant for more information.

Can Computesolve provide graphics that are relevant to my business?

Yes! Computesolve can use a combination of stock photography and images/graphics that relate to your business or industry to help create a professional design for your website at no cost.

What happens to my domain name and email if I cancel my service?

The domain name included with your account is registered in your name. If you decide to cancel your plan, you can choose to transfer your domain name to another provider. You will have to reconfigure your email addresses with the new servers settings. We can provide you with a static output of your website for transfer if required.

Can Computesolve help me promote my website?

Yes! As a standard procedure for all websites, we align our design principles with commonly accepted benchmarks for search engine optimization. All of our packages include full keyword, page title and meta-tag administration tools to increase the likelihood of a favorable search engine ranking.

Computesolve also offers advanced site promotion plans for customers looking to develop a comprehensive online marketing strategy for their business. Our consultants will work within your budget and requirements to formulate an effective solution that increases online awareness and promotes your business to a wider global market.

What is an eCommerce website merchant account ?

A merchant account is the bank account that tracks and transfers all of the monetary transactions that occur through your website. Your first step in building your e-commerce site is setting up a merchant account with a provider.

How do I set up my eCommerce website merchant account ?

Talk to Computesolve website consultant about ways to set up a merchant account with your banking institution.

Are Computesolve websites and eCommerce platform secure ?

Yes! All Computesolve websites and eCommerce systems are completely secure. Each hosting package includes 24-hour monitoring, virus protection and daily website and database backup. All ecommerce is secured by Computesolve SSL certificate.

How much will it cost to add eCommerce to my website?

That all depends on how customized your eCommerce processes are and how many products you have. If your requirements fit our standard eCommerce package it can cost as little as $500 to convert your new or existing site into a fully operational online store!

How do I pay for my monthly support and website hosting costs ?

We accept the following methods of payment:

Check: Full year in advance only

Direct Debit: Automatically debited from the specified account number

Credit Cards: Automatically debited from the nominated account

What kind of services can I expect from Computesolve once I launch my Website ?

We are constantly monitoring the Web and keeping up to date with the latest technologies. Our website designers, website developers and business consultants are always available to discuss the latest developments and potential opportunities that may enhance the utility of your website. To learn more about the additional services currently offered by Computesolve, please contact our marketing teams.

How do I pay for additional services such as maintenance or training?

Services that do not occur on a fixed monthly basis (such as optional components and extra services) will be invoiced on a standard 14-day credit policy. Payment for these services can be made by check, credit card or direct transfer.

How do Computesolve cpanel look like ?

I want to setup my email account in Outlook. What are the server settings?

We have a complete step-by-step email setup guide available for download.

Who will I work with during the project ?

This is a great question to ask and you should ask it of any web design and development firm you are considering. Many firms will farm out work to freelancers or interns. Some firms give little or no access to client’s who want to speak directly with their designers or developers. Our clients work directly with us. Who that will be depends on your project needs and what stage of the process you are in during the project.

If we have not been able to answer your question above.Please ask in the form below.